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Frequently asked questions |
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Is your Internet boutique secure ? |
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Do you accept PayPal as payment method ? |
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Are your parcels completely discrete ? |
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Is my personal information safe and confidential ? |
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Do you exchange or sell my personal information ? |
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Shall I clean my toys ? |
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How is my order sent ? |
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When will I receive my order ? |
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What shall I do if an item is defective ? |
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Do you accept mail order ? |
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Where shall I enter my coupon's code to get my discount ? |
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Is your Internet boutique secure ? |
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Whenever you are buying at Ontario-Discount-Sex-Shop.com, your transaction is totally secured, here’s why : |
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Ontario-Discount-Sex-Shop.com is using Moneris Solutions Payment System, the Canadian reference for secured payments on the Internet. This system is used by the biggest e-commerce sites. Here is how it is working : |
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1. At check out time, you are automatically redirected to the
Secured Moneris Solutions Servers. |
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2. You can then securely type in your credit card number: your credit card number is
encrypted by SSL (Secure Socket Layer) before being sent onto the Internet. Your credit card information can only be decrypted by the bank operators. |
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One of the following sign 
will appear on the lower part of your Internet browser, which confirms that data are encrypted. With Explorer 7, the Lock symbol is habitually located to the right of the browser’s address bar. |
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3. The credit card number is then transmitted to the bank operators. In fact, even the accounting department of
Moneris Solutions can not have access to your credit card number. |
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Contrary to the generally accepted ideas, the fact of paying online is
highly reliable and without risk (when properly done of course). |
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Do you accept PayPal as payment method ? |
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Yes, we do accept PayPal payments. PayPal collects your payment information with state-of-the-art encryption and uses account verification processes to make sure you are the one using your account and paying for products online. When the transaction is completed, PayPal will send an email confirmation confirming the transaction. PayPal has a proven record to be one of the best solution for secure transactions over the internet, that is why it is being used by millions of users today. |
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Are your parcels completely discrete ? |
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All our parcels are packed in a neutral way and only the name: AJPRO Distribution Inc. will discreetly be mentioned. The parcel is shipped through Canada Post. Only you can retrieved the parcel. |
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Is my personal information safe and confidential ? |
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We've been in the adult retail and mail-order industry for over several years now, so we know how important discretion is to our customers. |
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Do you exchange or sell my personal information ? |
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NEVER. Your private life is of outmost importance to us. |
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Shall I clean my toys ? |
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Yes, we recommend that you clean your toys before and after their use. For more safety, we suggest you use cleaning products which can be found on our site. Carefully read the instructions of these products. |
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How is my order sent ? |
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Your order will be delivered to you in one shipment, regardless of the number of items you ordered. We do usually ship within the 24 hours after we receive your payment. However, the possible delays do not give the right to the purchaser to cancel the sale, to refuse the goods or to claim damages. |
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What’s the minimum age to buy on your site ? |
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You must have adult legal age in your country in order to use our secured site. |
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When will I receive my order ? |
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Your order will in a perfectly sealed, anonymous package by Canada Post. All our products in stock are shipped within 48 hours. If the product is back order, we ship within 7 days, except in the extremely rare case when the supplier is also out of stock. In this case, we do propose a substitute article or reimbursement. |
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What shall I do if an item is defective ? |
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Customer’s satisfaction is our top priority, If you received a defective article, you shall return it within 7 days to our customer service department at the following address:
AJPRO Distribution Inc.
2047 Autoroute Laval West
Laval, Quebec, H7L 3W3
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However, this is only applicable when the articles are returned in the following conditions: |
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- All the products, in their original packaging and not used. |
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Lingerie and items of clothing are non refundable and non exchangeable. |
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Do you accept mail order ? |
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YES, you can pay your order using regular mail, by check, money order or credit card. To do so, at check out time (in your shopping cart), simply select the Pay by mail option. Print the mail order, add your check or money order, payable to AJPRO Distribution, and send it to the address mentioned on your printed mail order. Note : Credit card or money order is the fastest way to receive your order, since we do not have to wait to cash your check. |
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Where shall I enter my coupon's code to get my discount ? |
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If you have a coupon (promotionnal code), enter the code at check out time, in the shopping cart page. If the code is valid, the discount will clearly and automatically appears. |
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